Privacy Policy

This Privacy Policy describes how Starbird Chicken ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website eat-starbirdchicken.click (the "Site"), place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with any part of this Privacy Policy, please discontinue use of our Site and services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner, in full compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and all other applicable consumer protection legislation.

1. About Us

Starbird Chicken is a food service company operating through the website eat-starbirdchicken.click. We provide food ordering, delivery information, menu services, and related customer engagement through our online platform.

2. Information We Collect

We collect various types of information in connection with your use of our Site and services. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, participate in promotions, or contact us for support, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment information (credit/debit card details processed through secure third-party payment processors)
• Account credentials (username and encrypted password)
• Date of birth (for age verification purposes)
• Dietary preferences and food allergy information, where voluntarily provided

2.2 Order and Transaction Data

We collect information related to your food orders and transactions, including:

• Order history and purchase records
• Items ordered, quantities, and special instructions
• Payment confirmation and transaction identifiers
• Delivery preferences and estimated delivery times
• Loyalty program participation and reward balances

2.3 Usage and Technical Data

When you access our Site, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring website URLs
• Pages visited and time spent on each page
• Links clicked and features used
• Search queries made within our Site
• Date and time of your visit
• Crash reports and performance data

2.4 Location Data

With your consent, we may collect precise or approximate geolocation data to help you find our nearest restaurant locations, estimate delivery zones, and provide location-relevant menu options. You may disable location services at any time through your device settings.

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to recognize returning visitors, remember your preferences, deliver targeted advertising, and analyze how our Site is used. Please refer to Section 9 of this Privacy Policy for detailed information on our cookie practices.

2.6 Communications Data

We retain records of communications between you and Starbird Chicken, including customer support inquiries, emails, chat conversations, feedback, and survey responses. This helps us resolve disputes, improve our services, and train our support staff.

2.7 User-Generated Content

If you submit reviews, ratings, photos, or other content through our Site or related social media channels, we collect and may display that content publicly as permitted by applicable law and our Terms of Service.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms, if you connect your account or use social login features
• Third-party delivery partners and aggregator platforms
• Marketing and analytics partners
• Publicly available databases and data brokers, where permitted by law

3. How We Use Your Information

We use the personal information we collect for the following purposes, consistent with applicable law:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your account and providing customer support
• Sending order confirmations, receipts, and delivery status updates
• Facilitating payment transactions and preventing fraudulent activity
• Administering loyalty and rewards programs

3.2 Communication and Customer Relations

• Responding to your inquiries, feedback, and support requests
• Sending important notices regarding changes to our policies, terms, or services
• Notifying you about account activity, security alerts, and order updates

3.3 Marketing and Promotional Activities

• Sending promotional emails, newsletters, and special offers where you have opted in or where permitted by law
• Delivering personalized content, recommendations, and targeted advertisements based on your preferences and ordering history
• Conducting contests, sweepstakes, and other promotional campaigns
• Administering referral programs

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Analytics and Service Improvement

• Analyzing usage patterns, preferences, and behaviors to improve our Site, menu offerings, and overall customer experience
• Conducting internal research, surveys, and market analysis
• Testing new features, functionality, and product offerings
• Monitoring and analyzing traffic and trends on our Site

3.5 Legal Compliance and Security

• Complying with applicable federal and state laws, regulations, and legal processes
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and the public

3.6 Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you, including processing your orders.
• Legitimate Interests: Processing in our legitimate business interests, such as fraud prevention, service improvement, and marketing (balanced against your rights).
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: Where you have provided explicit consent for specific processing activities, such as receiving marketing communications or location tracking.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of third parties under the circumstances described below:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These may include:

• Payment processors: To securely handle payment transactions
• Delivery and logistics partners: To fulfill your food delivery orders
• Cloud hosting and IT infrastructure providers: To store and manage data securely
• Email marketing platforms: To send communications on our behalf
• Analytics providers: To help us understand Site usage and user behavior (e.g., Google Analytics)
• Customer support platforms: To manage support tickets and inquiries
• Advertising networks: To deliver relevant advertisements across digital platforms

All third-party service providers are contractually required to handle your personal information securely and only for the purposes we specify. They are not permitted to use your data for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is required or permitted by law, including to:

• Comply with a subpoena, court order, legal process, or government request
• Respond to requests from law enforcement authorities
• Protect the safety, rights, or property of our customers, employees, or the public
• Investigate potential violations of our Terms of Service or applicable laws

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy involving Starbird Chicken, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such change in ownership or control of your personal data via email and/or a prominent notice on our Site.

4.4 Aggregated and De-identified Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

4.5 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing.

5. Data Security

We take the security of your personal information seriously and implement a comprehensive range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures

• Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Transport Layer Security (TLS/SSL) protocols. Sensitive data, including payment information, is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All employees with access to personal data are trained on data protection practices.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors and do not store complete credit card numbers on our servers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and remediate potential security risks.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident.
• Multi-Factor Authentication: We offer and encourage the use of multi-factor authentication for account access.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, you have the right to:

• Access and Review: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Opt Out of Marketing: Unsubscribe from marketing communications at any time
• Account Deletion: Request deletion of your account and associated personal data

6.3 How to Exercise Your Rights

To exercise any of the rights described in this section, you may submit a verifiable consumer request by:

• Email: [email protected] (with the subject line: "Privacy Rights Request")
• Website: Through the contact form available at eat-starbirdchicken.click

We will acknowledge receipt of your request within 10 business days and respond fully within 45 calendar days of receipt. If we require additional time, we will notify you in writing and may extend our response by an additional 45 days. We may need to verify your identity before processing your request by asking you to confirm information we already have on file.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization and we may require verification of your identity directly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

After the applicable retention period, we will securely delete, destroy, or anonymize your personal information in accordance with our data disposal procedures.

8. Children's Privacy

Starbird Chicken does not direct its services to minors under the age of 18. In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not knowingly collect, use, or disclose personal information from children under 13 years of age without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete such information from our records. If you are a parent or legal guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] and we will promptly address the matter.

By using our Site and services, you represent and warrant that you are at least 18 years of age.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our Site, remember your preferences, analyze traffic patterns, and deliver relevant advertisements.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our Site, including enabling you to log in, add items to your cart, and complete checkout. These cannot be disabled.
• Functional Cookies: Enable personalization features, such as remembering your language preferences, saved delivery addresses, and menu customizations.
• Analytics Cookies: Collect information about how visitors use our Site, including which pages are visited most often and whether users receive error messages. We use this data to improve our Site.
• Marketing and Advertising Cookies: Used to deliver advertisements relevant to your interests, both on our Site and on third-party platforms. These cookies also help us measure the effectiveness of our advertising campaigns.
• Third-Party Cookies: Some cookies are placed by third-party services that appear on our pages, such as embedded social media buttons or third-party analytics tools.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of our Site.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) at optout.aboutads.info.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Starbird Chicken is based in the United States, and your personal information is collected and processed primarily within the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

If we transfer personal information internationally to service providers or partners located in other countries, we take appropriate safeguards to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including through the use of contractual protections (such as Standard Contractual Clauses where applicable).

By using our Site and services, you acknowledge and consent to the transfer of your personal information to the United States and any other country where our service providers operate.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We have no control over and assume no responsibility for the content, privacy practices, or policies of third-party websites or services.

We strongly encourage you to review the privacy policy of every third-party website or service you visit. The inclusion of any link on our Site does not constitute an endorsement of that third-party site or service.

Third-party services that may be integrated with our Site include, but are not limited to, payment processors, social media platforms, delivery partner platforms, and analytics services.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. As there is currently no universally accepted standard for interpreting DNT signals, our Site does not currently respond to browser DNT signals. However, you can manage your privacy preferences through the cookie management options described in Section 9 of this policy.

California users should note that we do support the Global Privacy Control (GPC) signal as a valid request to opt out of the sale or sharing of personal information, in accordance with CPRA requirements.

13. Your Choices and Opt-Out Options

We want to provide you with meaningful choices about how your personal information is used. In addition to the rights described in Section 6, you have the following choices:

• Marketing Emails: Click the "unsubscribe" or "opt-out" link in any marketing email we send, or contact us at [email protected]. Please note that you may still receive transactional and service-related emails even after opting out of marketing communications.
• SMS Messages: Reply "STOP" to any SMS marketing message to opt out of receiving future text messages from us.
• Push Notifications: Disable push notifications in your device or browser settings.
• Personalized Advertising: Use the opt-out tools described in Section 9.2 to opt out of interest-based advertising.
• Account Information: Log in to your account to update your personal information, delivery preferences, and communication settings at any time.
• Location Services: Disable location access in your device settings to prevent us from collecting precise geolocation data.

14. How to File a Privacy Complaint

If you have concerns about how Starbird Chicken handles your personal information, we encourage you to contact us first so that we can address your concerns directly.

14.1 Contact Us

You may submit a privacy complaint or inquiry to:

• Email: [email protected] (Subject Line: "Privacy Complaint")
• Website: eat-starbirdchicken.click

We will acknowledge your complaint within 5 business days and work to resolve it within 30 calendar days of receipt.

14.2 Regulatory Complaints

If you are not satisfied with our response to your privacy complaint, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov, or with the California Attorney General's Office at oag.ca.gov/privacy.
• Federal Consumer Protection: You may file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or by calling 1-877-382-4357.
• All U.S. Residents: You may contact the Consumer Financial Protection Bureau (CFPB) or your state's Attorney General office for additional consumer protection resources.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data processing activities. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our Site with a new "Last Updated" date
• Send an email notification to registered users (where feasible)
• Display a prominent banner or notice on our Site for a period following the update

Your continued use of our Site and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Information for Privacy Inquiries

For any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us using the information below:

We are committed to resolving privacy-related concerns in a timely and transparent manner. Our privacy team will review all submitted inquiries and requests and respond as promptly as possible, consistent with our obligations under applicable law.