Refund Policy

Effective Date: May 20, 2026 | Last Updated: May 20, 2026

At Starbird Chicken, we are committed to delivering exceptional food quality and a satisfying customer experience with every order. We understand that issues may occasionally arise, and we want to make the resolution process as simple and transparent as possible. Please read this Refund Policy carefully before placing your order, as it outlines the conditions, timeframes, and procedures governing refund requests.

By placing an order through our website at eat-starbirdchicken.click, you agree to the terms set forth in this Refund Policy. If you have any questions, our customer support team is available to assist you.

1. Eligibility Conditions for Refunds

We take pride in the quality of every meal we prepare. However, we recognize that problems may arise from time to time. You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received items that were different from what you ordered, including wrong food items, incorrect sizes, or missing components.
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food delivered was demonstrably undercooked, spoiled, contaminated, or otherwise unfit for consumption at the time of delivery or pickup.
• Allergic or Dietary Violations: Your order contained an ingredient that you specifically requested to be excluded, and the inclusion caused or could have caused harm or significant inconvenience.
• Significant Delivery Delays: Your order arrived more than 45 minutes beyond the estimated delivery window and the food was rendered unsuitable for consumption as a result.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Order Not Received: Your order was marked as delivered, but you did not receive it, and this was confirmed upon investigation.

Refund eligibility is assessed on a case-by-case basis. Starbird Chicken reserves the right to request supporting evidence such as photographs of the food, order confirmation details, or other documentation before approving a refund.

2. Timeframes for Refund Requests

To ensure your refund request can be properly reviewed and processed, all claims must be submitted within the timeframes listed below:

We strongly encourage you to contact us as soon as possible after identifying an issue. Requests submitted outside of these timeframes may be declined, as it becomes difficult to verify the quality or circumstances of perishable food products after a significant period of time.

3. Non-Refundable Items and Services

Certain items and fees are not eligible for refunds under any circumstances. These include:

• Delivery fees and service charges — These fees are paid to third-party delivery platforms or service providers and are generally non-refundable once the delivery process has commenced.
• Tips and gratuities — Any tip amounts added to your order at checkout are final and non-refundable.
• Promotional or discounted items — Items purchased using promotional codes, discounts, or limited-time offers are non-refundable unless there is a verifiable food quality or safety issue.
• Fully consumed food items — If a food item has been substantially consumed, it is no longer eligible for a refund based on quality concerns.
• Custom or special preparation orders — Orders with extensive customizations that were fulfilled exactly as requested are non-refundable unless there is a clear error on our part.
• Digital gift cards and vouchers — Once issued and activated, digital gift cards are non-refundable and non-transferable.
• Catering deposits — Deposits made for catering or large group orders are non-refundable if the cancellation is made less than 48 hours before the scheduled event.

4. How to Request a Refund (Step-by-Step)

Requesting a refund with Starbird Chicken is straightforward. Please follow the steps below to initiate your request:

1. Step 1 — Document the Issue: Take clear photographs of the food item(s) in question, including the packaging and any visible defects. Keep your order confirmation email or receipt readily available.
2. Step 2 — Contact Our Support Team: Reach out to us as soon as possible through one of the following channels:
   • Email: [email protected]
   • Website: eat-starbirdchicken.click
3. Step 3 — Provide Required Information: In your refund request, include the following details:
   • Your full name
   • Order number or confirmation code
   • Date and time of the order
   • Description of the issue
   • Photographs or supporting evidence (if applicable)
   • Your preferred refund method
4. Step 4 — Await Confirmation: Our customer service team will acknowledge your request within 1 business day and begin the review process.
5. Step 5 — Resolution: Once the review is complete, we will notify you of our decision via email. If your refund is approved, we will process it according to the timelines outlined in Section 5.

5. Refund Processing Times by Payment Method

Once a refund has been approved, the time required to reflect the credit in your account depends on the payment method used at the time of purchase:

Please note that these timeframes are estimates and may vary depending on your financial institution or payment provider. Starbird Chicken processes approved refunds promptly on our end, but we cannot control the speed at which banks or third-party payment processors complete the transaction.

6. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Conditions under which a partial refund may apply include:

• Only certain items in a multi-item order were incorrect, missing, or unsatisfactory.
• The food item was partially consumed before the quality issue was identified.
• The issue reported affected only a portion of the order and the rest was satisfactory.
• The order was delivered late, but the food remained in acceptable condition upon arrival.
• A discount or promotional code was applied to the original order, reducing the refundable amount accordingly.

Partial refund amounts will be calculated based on the pro-rated value of the affected items, minus any applicable fees or non-refundable charges. Our team will communicate the partial refund amount clearly when notifying you of the decision.

7. Exchange Policy

Due to the perishable nature of food products, traditional item exchanges are generally not available for online or delivery orders. However, we do offer the following alternatives in appropriate circumstances:

• Replacement Order: If you received an incorrect item, we may offer to prepare and deliver a replacement order at no additional charge, subject to availability and delivery feasibility at the time of the request.
• Store Credit: In lieu of a cash refund, we may offer store credit equivalent to the value of the affected item(s), which can be applied to a future order on our website or in-store.
• In-Store Exchange: For orders picked up in person, you may be eligible for an in-store replacement at the discretion of the restaurant manager, provided the issue is reported immediately upon receipt of the order.

Exchanges and replacements are offered at our discretion and are subject to product availability. We reserve the right to decline an exchange if the circumstances do not meet our eligibility criteria.

8. Cancellation Policy

We understand that plans can change. Please review our cancellation terms below:

8.1 Standard Orders

• Before Preparation Begins: If you cancel your order before it has entered the preparation stage (typically within 5 minutes of placing the order), you are entitled to a full refund.
• During Preparation: Once food preparation has begun, cancellations are generally not accepted, and no refund will be issued. However, we may consider offering store credit at our discretion.
• After Dispatch: Orders that have already been dispatched for delivery cannot be cancelled, and no refund will be provided for cancellation requests made at this stage.

8.2 Catering and Large Group Orders

• More than 72 hours before the event: Full refund of any deposits paid.
• Between 48–72 hours before the event: 50% refund of the deposit.
• Less than 48 hours before the event: No refund of the deposit. The full catering amount may be charged if food preparation has already commenced.

To cancel an order, please contact us immediately at [email protected] or visit our website at eat-starbirdchicken.click.

9. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, we encourage you to follow the dispute resolution process outlined below:

1. Step 1 — Internal Escalation: Contact our customer support team and request that your case be escalated to a senior customer service representative or manager. Provide any additional information or evidence that supports your claim.
2. Step 2 — Written Complaint: If the escalation does not resolve your concern, you may submit a formal written complaint to our email address at [email protected]. We will respond to formal complaints within 5 business days.
3. Step 3 — Chargeback Rights: If you used a credit or debit card and believe you were incorrectly charged, you have the right to initiate a chargeback through your bank or card issuer. We respect your rights under the applicable consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act.
4. Step 4 — Consumer Protection Agencies: If you are located in California, you may also contact the California Department of Consumer Affairs or exercise your rights under the California Consumer Privacy Act (CCPA/CPRA) where applicable. Consumers in other states may contact their respective state consumer protection offices.
5. Step 5 — Mediation or Arbitration: In the event of an unresolved dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing legal remedies. We may also propose mediation as a cost-effective alternative to litigation.

10. Consumer Rights Under United States Law

As a consumer in the United States, you are protected by various federal and state laws that govern fair commercial practices and consumer rights. These include, but are not limited to:

• The Federal Trade Commission Act (FTC Act) — Prohibits unfair or deceptive acts or practices in commerce, ensuring consumers are treated fairly and honestly.
• The Electronic Fund Transfer Act (EFTA) — Provides protections for consumers in electronic payment transactions, including the right to dispute unauthorized charges.
• California Consumer Privacy Act (CCPA/CPRA) — If you are a California resident, you have specific rights regarding the use and protection of your personal information.
• State-Specific Consumer Protection Laws — Consumers in all U.S. states are entitled to protections under their respective state consumer protection statutes.

Nothing in this Refund Policy is intended to limit or waive your rights under applicable federal or state consumer protection laws.

11. Changes to This Refund Policy

Starbird Chicken reserves the right to update or modify this Refund Policy at any time to reflect changes in our business practices, applicable laws, or operational procedures. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed of your rights and our obligations. Continued use of our website or services after any changes constitutes your acceptance of the revised Refund Policy.

12. Contact Information for Refund Requests

If you have any questions about this Refund Policy or wish to submit a refund request, please contact our customer support team using the details below:

We appreciate your trust in Starbird Chicken and are dedicated to ensuring your satisfaction with every order. Thank you for giving us the opportunity to make things right.